01What is available in this release?
You can explore a labeled demonstration, connect an EVM wallet, create public payment-request links and QR codes, prepare bulk drafts, review payment previews and share trackers. Live routes remain restricted by provider, jurisdiction and recovery gates. Payment authorization is locked.
02My address is valid. Why ask for a network?
Many EVM networks use the same address format. A valid address does not reveal the intended chain, supported asset or owner. Confirm the receiving network with the recipient. HANSA will not infer it from balance or transaction history.
03My mobile wallet connected but the QR is still open
Check that the approved session includes the source network and a compatible EVM account. Close a stale pairing and reconnect through WalletConnect. Do not share a seed phrase or approve an unrelated signature. A connected wallet alone does not mean transaction compatibility has been tested for every route.
04An amount changed or the quote expired
Quotes follow current route data and expire. Refresh the quote and review all details again. An old preview is a record, not a reservation or instruction to send funds.
05Native failed-swap and recovery policy
Never resend just because a quote expired or tracking is delayed. Keep the original deposit transaction, deposit address and quote reference. Wait for independently verified recipient delivery or refund evidence before taking further action.
06A payment looks stuck
Keep the source transaction hash, preview ID and provider quote ID. Use the detailed tracker. A provider “filled” or “refunded” status needs matching blockchain evidence. Do not submit a replacement payment or a recovery signature based on a timer.
07Readiness and eligibility
Before a real payment, HANSA needs approved provider/code mappings, the applicable US-operator and customer-country policy, and authenticated route-specific settlement/recovery evidence. No universal KYC-free or worldwide execution claim is made. No mainnet action is requested by this website.